Shipping policy
Last updated: November 20, 2025
1. Order Processing
Orders are processed within 2–5 business days unless otherwise stated (excluding holidays).
Processing times may vary during peak seasons.
2. Shipping Locations
We ship across Canada only.
3. Shipping Methods & Timing
We use reputable carriers. Delivery times vary depending on:
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Destination
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Carrier timelines
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Weather conditions
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Holiday volume
Shipping times are estimates and not guaranteed.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
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Order weight
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Destination
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Selected shipping method
Shipping fees are non-refundable.
5. Tracking
Once your order ships, you will receive a tracking number by email.
6. Lost or Stolen Packages
We are not responsible for:
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Delays caused by carriers
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Lost or stolen packages after delivery confirmation
If your package is missing, contact the carrier directly with your tracking number.
7. Damaged Shipments
If your order arrives damaged, notify us within 7 days with photos so we may assist.
